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Our Commitment to Privacy
Our
Privacy Policy was developed as an extension of our commitment to
combine the highest-quality products and services with the highest
level of integrity in dealing with our clients and partners. The Policy
is designed to assist you in understanding how we collect, use and
safeguard the personal information you provide to us and to assist you
in making informed decisions when using our site and our products and
services. This statement will be continuously assessed against new
technologies, business practices and our customers' needs.
What Information Do We Collect?
When
you visit our Web site you may provide us with two types of
information: personal information you knowingly choose to disclose that
is collected on an individual basis and Web site use information
collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Credit Card Information:
If you choose to purchase products or services from us or our partners,
you may need to give personal information and authorization to obtain
information from various credit services. For example, you may need to
provide the following information:
• Name
• Mailing address
• Email address
• Credit card number
• Home and business phone number
• Other personal information
Email Information:
In addition to providing the foregoing information to our partners, if
you choose to correspond further with us through email, we may retain
the content of your email messages together with your email address and
our responses. We provide the same protections for these electronic
communications that we employ in the maintenance of information
received by mail and telephone.
2. Web Site Use Information
Similar
to other commercial Web sites, our Web site utilizes a standard
technology called “cookies” (see explanation below, “What Are
Cookies?”) and Web server logs to collect information about how our Web
site is used. Information gathered through cookies and Web server logs
may include the date and time of visits, the pages viewed, time spent
at our Web site, and the Web sites visited just before and just after
our Web site. This information is collected on an aggregate basis. None
of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of
administering our business activities, providing customer service and
making available other products and services to our customers and
prospective customers. Occasionally, we may also use the information we
collect to notify you about important changes to our Web site, new
services and special offers we think you will find valuable. The lists
used to send you product and service offers are developed and managed
under our traditional corporate standards designed to safeguard the
security and privacy of our customers’ personal information. As a
customer, you will be given the opportunity, at least once annually, to
notify us of your desire not to receive these offers.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers
to recognize the computer used to access a Web site. Cookies are small
pieces of data that are stored by a user’s Web browser on the user’s
hard drive. Cookies can remember what information a user accesses on
one Web page to simplify subsequent interactions with that Web site by
the same user or to use the information to streamline the user’s
transactions on related Web pages. This makes it easier for a user to
move from Web page to Web page and to complete commercial transactions
over the Internet. Cookies should make your online experience easier
and more personalized.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server
logs to gather information about our Web site users’ browsing
activities, in order to constantly improve our Web site and better
serve our customers. This information assists us to design and arrange
our Web pages in the most user-friendly manner and to continually
improve our Web site to better meet the needs of our customers and
prospective customers.
Cookies help us collect important business and technical statistics.
The information in the cookies lets us trace the paths followed by
users to our Web site as they move from one page to another. Web server
logs allow us to count how many people visit our Web site and evaluate
our Web site’s visitor capacity. We do not use these technologies to
capture your individual email address or any personally identifying
information about you although they do permit us to send focused online
banner advertisements or other such responses to you.
Sharing Information with Affiliates
From time to time you may notice offers from outside companies
advertised on our Web site. We take measures to select product or
service providers that are responsible and afford privacy protections
to their customers. However, we cannot make any representations about
the practices and policies of these companies.
Sharing Information with Strategic Partners
We may enter into strategic marketing alliances or partnerships with
third parties who may be given access to personal information including
your name, address, telephone number and email for the purpose of
providing you information regarding products and services that we think
will be of interest to you. In connection with strategic marketing
alliances or partnerships, we will retain all ownership rights to the
information, and we will not share information regarding your social
security number or other personal financial data.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you
about important changes to our Web site, new services and special
offers we think you will find valuable. As our client, you will be
given the opportunity to notify us of your desire not to receive these
offers by clicking on a response box when you receive such an offer or
by sending us an email request at robe@oakhalli.com.
How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on
our Web site, a secure server software which we have licensed encrypts
all information you input before it is sent to us. The information is
scrambled en route and decoded once it reaches our Web site.
Other email that you may send to us may not be secure unless we advise
you that security measures will be in place prior to your transmitting
the information. For that reason, we ask that you do not send
confidential information such as Social Security or account numbers to
us through an unsecured email.
How Do We Protect Your Information?
Information
Security. We utilize encryption/security software to safeguard the
confidentiality of personal information we collect from unauthorized
access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices. Periodically, our
operations and business practices are reviewed for compliance with
corporate policies and procedures governing the security,
confidentiality and quality of our information.
Employee Access, Training and Expectations. Our corporate values,
ethical standards, policies and practices are committed to the
protection of customer information. In general, our business practices
limit employee access to confidential information, and limit the use
and disclosure of such information to authorized persons, processes and
transactions.
How Can You Access and Correct Your Information?
You
may request access to all your personally identifiable information that
we collect online and maintain in our database by emailing
robe@oakhalli.com.
Do We Disclose Information to Outside Parties?
We
may provide aggregate information about our customers, sales, Web site
traffic patterns and related Web site information to our affiliates or
reputable third parties, but this information will not include
personally identifying data, except as otherwise provided in this
Privacy Policy.
What About Legally Compelled Disclosure of Information?
We
may disclose information when legally compelled to do so, in other
words, when we, in good faith, believe that the law requires it or for
the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We
are not responsible for the practices employed by Web sites linked to
or from our Web site nor the information or content contained therein.
Often links to other Web sites are provided solely as pointers to
information on topics that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Web site to
another Web site, our Privacy Policy is no longer in effect. Your
browsing and interaction on any other Web site, including Web sites
which have a link on our Web site, is subject to that Web site’s own
rules and policies. Please read over those rules and policies before
proceeding.
Your Consent
By
using our Web site you consent to our collection and use of your
personal information as described in this Privacy Policy. If we change
our privacy policies and procedures, we will post those changes on our
Web site to keep you aware of what information we collect, how we use
it and under what circumstances we may disclose it. |
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Refund Policy: If
you are not completely satisfied with your purchase, you may return it
unopened within 30 days and we will gladly refund you the purchase
price of the product less shipping. All returned items must be
unopened, in re-sellable condition and in their original packaging.
Restocking Fees: Returns may be subject to a restocking fee.
Shipping Damage: If you receive goods that are damaged or defective , you may call: (540)387-0000 so that we may issue a replacement for you.
Satisfaction:
If
you are not satisfied with your order, you must contact Oak Hall at:
(540) 387-0000 to discuss returning your shipment for a refund.
Questions:
If
you have any questions, please call at 540-387-0000 Monday through
Friday during normal business hours, 8:15 A.M to 5:00 P.M. eastern time
or Click Here To Contact Oak Hall. |
