Shipping Notice: We cannot guarantee your order will arrive on time with less than 2 weeks (14 days) processing time. We will automatically rush your order to you if you place your order within three weeks (21 days) of requested arrival date. Please allow 4 - 7 weeks for delivery.

Rental Returns: It is important to return the gown and all rental materials in the fashion they arrived to you.

Refund Policy: If you are not completely satisfied with your purchase, you may return it unopened within 30 days and we will gladly refund you the purchase price of the product less shipping. All returned items must be unopened, in re-sellable condition and in their original packaging.

Restocking Fees: Returns may be subject to a restocking fee.

Shipping Damage: If you receive goods that are damaged or defective , you may call: (540)387-0000 between 8:15am and 5pm EST so that we may issue a replacement for you.

Colors: Due to differences in computer software and hardware, colors represented within this web site used to describe gown colors will most likely not be exact matches to the final product.

Satisfaction: If you are not satisfied with your order, you must contact Oak Hall at: (540) 387-0000 between 8:15am and 5pm EST to discuss returning your shipment for a refund.

Questions: If you have any questions, please call Oak Hall Customer Service at 540-387-0000 Monday through Friday during normal business hours, 8:15am to 5pm P.M. eastern time.

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