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Our
Commitment to Privacy
Our Privacy Policy
was developed as an extension of our commitment to combine the
highest-quality products and services with the highest level of
integrity in dealing with our clients and partners. The Policy is
designed to assist you in understanding how we collect, use and
safeguard the personal information you provide to us and to assist
you in making informed decisions when using our site and our products
and services. This statement will be continuously assessed against
new technologies, business practices and our customers' needs.
What
Information Do We Collect?
When you visit our
Web site you may provide us with two types of information: personal
information you knowingly choose to disclose that is collected on an
individual basis and Web site use information collected on an
aggregate basis as you and others browse our Web site.
1. Personal
Information You Choose to Provide
Credit Card Information:
If you choose to
purchase products or services from us or our partners, you may need
to give personal information and authorization to obtain information
from various credit services. For example, you may need to provide
the following information:
• Name
• Mailing address
• Email address
• Credit card number
• Home and
business phone number
• Other
personal information
Email Information:
In addition to
providing the foregoing information to our partners, if you choose to
correspond further with us through email, we may retain the content
of your email messages together with your email address and our
responses. We provide the same protections for these electronic
communications that we employ in the maintenance of information
received by mail and telephone.
2. Web Site Use Information
Similar to other
commercial Web sites, our Web site utilizes a standard technology
called “cookies” (see explanation below, “What Are
Cookies?”) and Web server logs to collect information about how
our Web site is used. Information gathered through cookies and Web
server logs may include the date and time of visits, the pages
viewed, time spent at our Web site, and the Web sites visited just
before and just after our Web site. This information is collected on
an aggregate basis. None of this information is associated with you
as an individual.
How Do We Use
the Information That You Provide to Us?
Broadly speaking,
we use personal information for purposes of administering our
business activities, providing customer service and making available
other products and services to our customers and prospective
customers. Occasionally, we may also use the information we collect
to notify you about important changes to our Web site, new services
and special offers we think you will find valuable. The lists used to
send you product and service offers are developed and managed under
our traditional corporate standards designed to safeguard the
security and privacy of our customers’ personal information. As
a customer, you will be given the opportunity, at least once
annually, to notify us of your desire not to receive these offers.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers
to recognize the computer used to access a Web site. Cookies are
small pieces of data that are stored by a user’s Web browser on
the user’s hard drive. Cookies can remember what information a
user accesses on one Web page to simplify subsequent interactions
with that Web site by the same user or to use the information to
streamline the user’s transactions on related Web pages. This
makes it easier for a user to move from Web page to Web page and to
complete commercial transactions over the Internet. Cookies should
make your online experience easier and more personalized.
How Do We Use
Information We Collect from Cookies?
We use Web site
browser software tools such as cookies and Web server logs to gather
information about our Web site users’ browsing activities, in
order to constantly improve our Web site and better serve our
customers. This information assists us to design and arrange our Web
pages in the most user-friendly manner and to continually improve our
Web site to better meet the needs of our customers and prospective customers.
Cookies help us
collect important business and technical statistics. The information
in the cookies lets us trace the paths followed by users to our Web
site as they move from one page to another. Web server logs allow us
to count how many people visit our Web site and evaluate our Web
site’s visitor capacity. We do not use these technologies to
capture your individual email address or any personally identifying
information about you although they do permit us to send focused
online banner advertisements or other such responses to you.
Sharing
Information with Affiliates
From time to time
you may notice offers from outside companies advertised on our Web
site. We take measures to select product or service providers that
are responsible and afford privacy protections to their customers.
However, we cannot make any representations about the practices and
policies of these companies.
Sharing
Information with Strategic Partners We may enter into strategic
marketing alliances or partnerships with third parties who may be
given access to personal information including your name, address,
telephone number and email for the purpose of providing you
information regarding products and services that we think will be of
interest to you. In connection with strategic marketing alliances or
partnerships, we will retain all ownership rights to the information,
and we will not share information regarding your social security
number or other personal financial data.
Notice of New
Services and Changes
Occasionally, we
may also use the information we collect to notify you about important
changes to our Web site, new services and special offers we think you
will find valuable. As our client, you will be given the opportunity
to notify us of your desire not to receive these offers by clicking
on a response box when you receive such an offer or by sending us an
email request at robe@oakhalli.com.
How Do We
Secure Information Transmissions?
When you send
confidential personal credit card information to us on our Web site,
a secure server software which we have licensed encrypts all
information you input before it is sent to us. The information is
scrambled en route and decoded once it reaches our Web site.
Other email that
you may send to us may not be secure unless we advise you that
security measures will be in place prior to your transmitting the
information. For that reason, we ask that you do not send
confidential information such as Social Security or account numbers
to us through an unsecured email.
How Do We
Protect Your Information?
Information
Security. We utilize encryption/security software to safeguard the
confidentiality of personal information we collect from unauthorized
access or disclosure and accidental loss, alteration or destruction.
Evaluation of
Information Protection Practices. Periodically, our operations and
business practices are reviewed for compliance with corporate
policies and procedures governing the security, confidentiality and
quality of our information.
Employee Access,
Training and Expectations. Our corporate values, ethical standards,
policies and practices are committed to the protection of customer
information. In general, our business practices limit employee access
to confidential information, and limit the use and disclosure of such
information to authorized persons, processes and transactions.
How Can You
Access and Correct Your Information?
You may request
access to all your personally identifiable information that we
collect online and maintain in our database by emailing robe@oakhalli.com.
Do We Disclose
Information to Outside Parties?
We may provide
aggregate information about our customers, sales, Web site traffic
patterns and related Web site information to our affiliates or
reputable third parties, but this information will not include
personally identifying data, except as otherwise provided in this
Privacy Policy.
What About
Legally Compelled Disclosure of Information?
We may disclose
information when legally compelled to do so, in other words, when we,
in good faith, believe that the law requires it or for the protection
of our legal rights.
What About
Other Web Sites Linked to Our Web Site?
We are not
responsible for the practices employed by Web sites linked to or from
our Web site nor the information or content contained therein. Often
links to other Web sites are provided solely as pointers to
information on topics that may be useful to the users of our Web site.
Please remember
that when you use a link to go from our Web site to another Web site,
our Privacy Policy is no longer in effect. Your browsing and
interaction on any other Web site, including Web sites which have a
link on our Web site, is subject to that Web site’s own rules
and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our Web
site you consent to our collection and use of your personal
information as described in this Privacy Policy. If we change our
privacy policies and procedures, we will post those changes on our
Web site to keep you aware of what information we collect, how we use
it and under what circumstances we may disclose it.
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Refund
Policy: If you are
not completely satisfied with your purchase, you may return it
unopened within 30 days and we will gladly refund you the purchase
price of the product less shipping. All returned items must be
unopened, in re-sellable condition and in their original packaging.
Restocking Fees:
Returns may be subject to a restocking fee.
Shipping Damage:
If you receive goods that are damaged or defective , you may call:
(540)387-0000 so that we may issue a replacement for you.
Satisfaction:
If you are not satisfied with your order, you must contact Oak Hall
at: (540) 387-0000 to discuss returning your shipment for a refund.
Questions:
If you have any questions, please call at 540-387-0000 Monday through
Friday during normal business hours, 8:15 A.M to 5:00 P.M. eastern
time or Click
Here To Contact Oak Hall. |
